World Class Franchise Training and Support
All franchises provide some level of franchise training and support, but a great franchise opportunity goes above and beyond to give you what you need to thrive. When you choose to franchise with ServiceMaster Clean, you’re working with an industry leader that’s committed to you. Our business model has been perfected over the years to give you the best chance at success, and that begins with our comprehensive training. Once you’ve signed your franchise agreement, your journey will begin with our best-in-class franchise training program.
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Getting You Ready for Business Ownership
Our training program is thorough and covers everything you’ll need to know as a ServiceMaster franchisee, from the basics of operating a business to the ins and outs of our services. Adapting to your new role as a business owner can be daunting, especially if you’re transitioning to a new industry and haven’t run a business before. We’ve developed our program to make your transition as simple and straightforward as possible.
The heart of ServiceMaster Clean training is two weeks of hands-on instruction at our ServiceMaster Academy which is held at our Memphis facility. Before you meet us in Memphis, you’ll be required to complete a webinar that will give you foundational knowledge of what you’ll learn at the Academy, putting you in an even better position to learn and grow. At the Academy, you’ll receive intensive training on what it takes to run a ServiceMaster Clean franchise, from business fundamentals like accounting and marketing to operating our proprietary software. You’ll also learn how to perform our services, including cleaning tasks, carpet cleaning, and hard surface floor care. While you likely won’t spend much time performing these services for customers, it’s important that you have a deep understanding of the work our technicians do.
In addition to your time with us at Academy, you’ll also be expected to complete online modules in ServiceMaster Brands University. There are over 400 training courses and learning plans on SMBU, including safety courses that you and all of your team members will be required to take. Your completion of these courses helps us determine your understanding of the subject matter, which in turn helps your business development consultant give you the best possible franchise support.
|
SUBJECT |
HOURS CLASSROOM TRAINING |
|
|---|---|---|
|
Introduction to ServiceMaster Clean, |
3 |
|
General Business Start-up, |
6 |
|
Marketing and Sales |
13 |
|
Financial, Accounting |
6 |
|
Production, Technical |
38 |
|
Software Systems |
4.5 |
TOTAL |
70.5 |
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After You’ve Opened
We’re never one to rest on our laurels, and we expect the same of our owners. To that end, we provide continuous training throughout the life of your business that will keep you evolving, adapting, and innovating. From the moment you become a franchisee, you’ll begin receiving our biweekly newsletter, full of the latest news and information about our network and our industry. All owners regularly attend virtual franchise training sessions, which are offered in both business-related and more technical topics. We also hold in-person workshops and conventions where you’ll have the opportunity to learn new things and network with other franchise owners.
Franchise owners also enjoy the support of our entire home office. In addition to your very own business development consultant, who is focused on giving you solid business advice and helping you achieve your goals, you’ll receive advice and resources from our marketing, brand standards, products, business intelligence, and field support teams. Best of all, our Continuous Improvement Initiative helps franchises stay on the cutting edge by regularly updating our processes and systems to better, more efficiently, and more price competitively provide service to our customer base.
Interested in learning more about our training program and franchise support? Get in touch with us today!